Dickinson’s Help Desk uses a cloud provider (Aircall) for telephone calls for flexibility on where those calls are delivered. Aircall experienced an issue with the internet service provider which took their Aircall service offline.
Posted Sep 28, 2022 - 16:19 EDT
Resolved
The issue with Aircall is resolved. Thank you for your patience.
Posted Sep 28, 2022 - 16:14 EDT
Update
Aircall's cloud provider has identified the root cause and the recovery process is in progress. We continue to monitor.
Posted Sep 28, 2022 - 16:03 EDT
Update
Update - Aircall is continuing to monitor an issue with one of their providers. Some calls to the Help Desk may be connected.
Posted Sep 28, 2022 - 14:07 EDT
Monitoring
Aircall has identified the issue with one of their internet providers and are working to resolve.
Posted Sep 28, 2022 - 13:12 EDT
Identified
Aircall, Dickinson's cloud phone provider for the Help Desk (245-1000 / x1000) is currently offline. Awaiting a status update from Aircall. Anyone requiring assistance from the Help Desk may still contact User Services staff via email at helpdesk@dickinson.edu - thank you for your patience.