Help Desk Phone System (Aircall) Down

Incident Report for Dickinson

Postmortem

AirCall is a cloud-based service for handling calls to and from the ITS Help Desk. AirCall’s internet provider was down, thus AirCall was not online. Their service provide regained service.

Posted Oct 13, 2023 - 13:22 EDT

Resolved

AirCall has regained internet access and Help Desk phone calling is restored.

Posted Oct 12, 2023 - 13:15 EDT

Monitoring

Aircall, Dickinson cloud phone service for the Help Desk, is experiencing issues with their internet provider. Users may still report technical issues to helpdesk@dickinson.edu.

https://statusgator.com/services/aircall

Posted Oct 12, 2023 - 10:53 EDT

This incident affected: Help Desk Phone System.